Free & Reliable Delivery

Buyer Protection Guaranteed

Reliable Delivery

Buyer Protection Guaranteed

Need Help? Call us on (868) 28-BUILD

Need Help? Call us on (868) 28-BUILD

Welcome to our FAQs section. Here you can find all the information most commonly asked by our customers.

If you cant find the information you‘re looking for, you can get in contact with our sales & support teams here.

Frequently Asked Questions

There are many things that set us apart from other online retailers of building solutions in Trinidad and Tobago, but fundamentally it’s our rich history and expertise. We have carefully designed a platform to help you navigate and find exactly what you came for.

Our FAQs aim to give you a speedy response to common questions, to keep you working for longer.

665-2235 x 3126-3174. You can also chat with a representative on our website (click the message button on the bottom right-hand corner of your page), on Facebook, or send an email to [email protected] .

You can also speak to a representative at one of our other branches, check out our Contacts page here!

Check out our Warranty page here!

  • Browse our catalogue -> click on your desired product -> select the quantity and/or design -> add to cart -> enter your coupon code -> fill out checkout and billing information -> wait for your email confirmation.
  • A representative will call you within 24-hours of your order to confirm your order, and schedule delivery or pick up.
  • We have also created a more detailed Step by Step Online Shopping  Guide here for your convenience.
  • Depending on the quantities you purchase, you will get FREE delivery.
  • Minimum purchase for free delivery:
    • Clay products – 4 pallets
    • Concrete structural blocks – 4 pallets
    • Specialty/landscaping concrete products – 2 pallets
  • Windows – pick up only
  • Doors – pick up only
  • AC units – pick up only
  • Outside of these quantities, there is a fee depending on your location. Feel free to call or email to get the cost.
  • Please send an email, along with pictures (if applicable), to [email protected]. We will respond within 24 hours, and will resolve the complaint within 3-5 business days.
  • Please click here. You will be required to fill out several fields which your Sales Representative should provide to you via email, invoice and/or quotation.
  • The most important information you need are your ABS Account Number, Invoice Number, and Amount Being Paid.
  • This offer is only applicable online.
  • Not at present, but you can pay via online bank transfer!
  • You can pay via online bank transfer or ACH. Details would be provided during checkout and in your emailed order confirmation.
Didn’t find what you were looking for?
  • When visiting or picking up at our Bestcrete Factory, please ensure that your attire includes closed-toe shoes, and long pants. This is a safety precaution.
  • To maintain your warranty on Air Conditioning Units, you must have the unit serviced every three months, and present evidence of the same (receipts, job cards, etc.)
  • If you are interested in Commercial Entrance DoorsShopfrontCladdingCurtain WallFansElevatorsLifts, or Escalators, please send us an email at [email protected], and a representative will contact you within 24-hours.
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