Welcome to our FAQs section. Here you can find all the information most commonly asked by our customers.
If you cant find the information you‘re looking for, you can get in contact with our sales & support teams here.
Need Help? Call us on (868) 665-2235 Ext. 3126 / 3174
Need Help? Call us on (868) 665-2235 Ext. 3126 / 3174
Frequently Asked Questions
There are many things that set us apart from other online retailers of building solutions in Trinidad and Tobago, but fundamentally it’s our rich history and expertise. We have carefully designed a platform to help you navigate and find exactly what you came for.
Our FAQs aim to give you a speedy response to common questions, to keep you working for longer.
I want to speak with someone, what number do I call?
What discounts can I get online?
What warranty do I get on the products?
How do I make an order online?
Is there a fee for delivery?
I have a complaint; how do I get it resolved?
How do I pay for an invoice or quotation online?
Can I go in-store to get the free delivery and discount?
Can I pay via debit card/LINX?
I do not have a credit card, but I want the free delivery and discount. What can be done?
I want to speak with someone, what number do I call?
665-2235 x 3126-3174. You can also chat with a representative on our website (click the message button on the bottom right-hand corner of your page), on Facebook, or send an email to [email protected] .
You can also speak to a representative at one of our other branches, check out our Contacts page here!
What discounts can I get online?
You can get up to 12.5% off our products:
- All Clay and Concrete products – 12.5% (coupon code “abs2019”)
- All Metpro products except insect screens, doors, door frames – 12.5% (coupon code “abs2019”)
- Katashi Inverter – 7% (coupon code “aconline”)
Just remember, online discounts are not applicable to items on sale.
What warranty do I get on the products?
Check out our Warranty page here!
How do I make an order online?
- Browse our catalogue -> click on your desired product -> select the quantity and/or design -> add to cart -> enter your coupon code -> fill out checkout and billing information -> wait for your email confirmation.
- A representative will call you within 24-hours of your order to confirm your order, and schedule delivery or pick up.
- We have also created a more detailed Step by Step Online Shopping Guide here for your convenience.
Is there a fee for delivery?
- Depending on the quantities you purchase, you will get FREE delivery.
- Minimum purchase for free delivery:
- Clay and Concrete products – 2 pallets
- Windows – 4 windows
- Doors – 3 doors
- AC units – pick up only, unless we are installing.
- Outside of these quantities, there is a fee depending on your location. Feel free to call or email to get the cost.
I have a complaint; how do I get it resolved?
- Please send an email, along with pictures (if applicable), to [email protected]. We will respond within 24 hours, and will resolve the complaint within 3-5 business days.
How do I pay for an invoice or quotation online?
- Please click here. You will be required to fill out several fields which your Sales Representative should provide to you via email, invoice and/or quotation.
- The most important information you need are your ABS Account Number, Invoice Number, and Amount Being Paid.
Can I go in-store to get the free delivery and discount?
- This offer is only applicable online.
Can I pay via debit card/LINX?
- Not at present, but we are working on creative solutions to make the online process more accessible!
I do not have a credit card, but I want the free delivery and discount. What can be done?
- At present, our only option for online purchasing is via credit card. However, we are working on creative solutions to make the online process more accessible!